International Orders

How do I return an item?

Click here to return an item. Please allow an additional 48 hours after your package has been delivered before submitting your return request. Returns cannot be submitted until 48 hours post-delivery. J.Crew gladly accepts returns or exchanges of merchandise purchased online within 30 business days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase click here to initiate a return. If you choose to return an item, our e-commerce partner, ESW, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any return shipping fees and original shipping charges.

What additional international destinations do you currently ship to?

J.Crew now ships to over 100 countries via our international e-commerce partner, ESW. For a list of available destinations, please refer to the shipping table below.

How do I place an order?

By Internet:
Shop at jcrew.com. To ship items internationally, simply look for the flag at the bottom left-hand corner of the site and click “Change” to switch countries.

By Phone:
We are unable to place an order via phone. All orders must be completed on jcrew.com.

How do I find my size?

All sizing is in U.S. sizes. See our size chart. Still need help? Email us or call +1 434 385 5775.

What are my payment options?

We currently accept Visa and MasterCard for all international orders and American Express, Paypal and UnionPay Credit for select destinations. Available options will be presented at checkout.

What are my shipping options?

We're excited to offer flat-rate shipping to our international destinations via ESW supported carriers. For information on delivery times, please refer to the table below. Pricing will be provided at checkout.

Please note that delivery times go into effect the business day after you place an order.

What will the duties and taxes on my order be?

All duties and taxes will be included in the item price (Canada excluded).

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, ESW, supports. Value Added Tax (VAT) rates are set by the destination country.

Are there any additional costs that will be due upon receipt of my order?

No. When you check out with our e-commerce partner, ESW, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by ESW. There will never be any additional costs billed upon delivery or due as COD charges.

How can I get in touch with customer service?

Our team is here to help. Email us or call +1 434 385 5775. For United Kingdom call us toll free +44 0808 234 3686, for Hong Kong +852 800 96 2399, for France +33 0800 901 718 and for Canada +1 800 205 7960.

International telephone hours: 7am-6pm ET, seven days a week.

European Union/United Kingdom Customers

If you cancel your order within 14 days under the Distance Selling Regulations, we will refund the purchase price of the items canceled and the delivery charges. UK statutory rights are not affected by our return policy.

Do you honor price adjustments?
J.Crew gladly honors a one-time price adjustment on full-price merchandise within seven business days of the mail-order ship date. Please email us with the order number or name, email address, and delivery address. Items not purchased at full price are ineligible for price adjustments.

What is ESW?
ESW provides e-commerce companies of all sizes access to the global market by delivering a safe, efficient technology solution that tailors online shopping experiences for international customers, and then affordably and quickly handling the logistics of their purchases.

When am I billed?
Your credit card will be billed by our e-commerce partner, ESW, at the time of order placement.

What will my credit card statement say?
Your credit card will be billed by our e-commerce partner, ESW, and your credit card statement will read “JCREW-ESW”.

Am I eligible for a J.Crew Credit Card?
We're sorry, but the J.Crew Credit Card is not available at this time to international customers.

Am I eligible for a J.Crew Credit Card?
We're sorry, but the J.Crew Credit Card is not available at this time to international customers.

Can I purchase a J.Crew Gift Card?
We're sorry, but the J.Crew Gift Card is not available at this time to international customers.